Introduction to the Problem
Six months ago, a detailed guide on data security best practices was published. However, since then, the policies have changed, but the article has not been updated. This can cause confusion when a customer asks a support chatbot a routine question, and the bot provides outdated information. The support team then has to explain why the official brand answer is no longer valid.
Why This Shift Is Happening Now
AI systems do not distinguish between the latest product update and a blog post from 2019; they treat all...
Introduction to Diversity in Marketing
Your audience is watching—closely. The way brands represent diversity, or lack thereof, can significantly impact how their message is received...
Introduction to Content Audits
Your team's content strategy has been on track for months or even years, producing blogs, ebooks, infographics, social media, and thought...
Capturing Curiosity in Commercial Audiences
A woman jolts awake in the dead of night, awoken by a thud from downstairs. A wizard, who’s been training...
Developing a Unique Brand Voice
Being conversational and customer-centric is not enough for your brand voice. To stand out, you need a distinctive voice that...
People share messages that matter
Viral content tends to contain messages that people feel are meaningful to their lives or society at large. According to...
The Content Marketing Institute: A Global Leader in Content Marketing Education and Training
About Our Team
The Content Marketing Institute (CMI) is a global marketing education...
New Standards For Bulk Email
Next month, Google will enforce stricter rules for businesses and groups that send large volumes of email to Gmail accounts....
Creating Content That's the Life of the Party
Creating content marketing is a little like playing party host. Instead of just talking at your guests,...
Search Is Built On Content
The core function of search engines is to help users find information. Search engines first discover webpages, they parse and...